Welcome to Mannequin Enterprises. These Terms & Conditions govern your use of our website, products, and services. By accessing or purchasing from our store, you agree to comply with and be bound by the following terms.

1. Company Overview

Mannequin Enterprises is an online-based wholesale and retail supplier of mannequins, display racks, store fixtures, and visual merchandising equipment.
We operate primarily online and offer self-pickup by appointment.

2. Eligibility

You must be:

18 years old or above
Using accurate and complete personal information
Authorized to make purchases using the payment method provided

We reserve the right to refuse service to anyone for any reason.

3. Products & Descriptions

We aim to provide accurate photos and descriptions. However:

Colours may vary due to lighting
Measurements might have slight differences (1–3 cm)
Product availability may change without notice

We are not responsible for misunderstanding due to incorrect assumptions.

4. Pricing

All prices are listed in Malaysian Ringgit (RM).
Prices may change without prior notice depending on stock, promotional events, or supplier adjustments.

For wholesale orders, additional discounts may apply.

5. Orders

By placing an order, you agree that:

You have reviewed product details
You accept our Shipping, Refund, and Return policies
You will make full payment before shipping or pickup

Orders are only confirmed once payment is successfully received.

6. Accepted Payment Methods

We currently accept:

Credit/Debit Card
Bank Transfer

7. Shipping

Shipping times, logistics partners, and fees are outlined in our Shipping Policy.

We are not responsible for:

Shipping delays
Damaged parcels caused by courier mishandling
Incorrect addresses provided by customers

Once the parcel leaves our warehouse, responsibility transfers to the courier.

8. Self-Pickup

Self-pickup is available by appointment only.
Location: Desaru Utama Residence, Kota Tinggi, Johor.

9. Returns & Refunds

Returns are accepted only under specific conditions.
Please refer to our Return Policy and Refund Policy for full details.

10. Privacy & Data Use

We do not sell or share your data.
We only use your information for:

Order processing
Delivery
Customer support
Account security

11. Wholesale Orders

Wholesale buyers must:

Confirm quantity
Pay a deposit (if applicable)
Understand that large orders may require longer processing time

Bulk orders are non-cancellable once processing begins.

12. Limitation of Liability

We are not liable for:

Delays caused by courier/company closure
Incorrect use or installation of products
Business losses or indirect damages

13. Changes to Terms

We may update these Terms & Conditions at any time.
Continued use of our site means you agree to the updated terms.

✅ RETURN POLICY (FULL & DETAILED)

We want you to be satisfied with your purchase. However, due to the nature of our products, returns are only accepted under the following conditions:

1. Eligibility for Returns

You may request a return within 48 hours of receiving your order if:

You received the wrong item
The product arrived damaged
The product has manufacturing defects

We require:

Clear photos and videos of the issue
Proof of unboxing (for courier damage claims)
Order receipt or proof of purchase

2. Non-Returnable Items

We do NOT accept returns for:

Change of mind
Wrong selection by customer
Items damaged after use
Items without original packaging
Wholesale orders (unless defective)

3. Condition of Returned Items

Returned items must be:

Unused
Undamaged
In original packaging
Complete with all accessories

4. Return Shipping

Customers are responsible for return shipping costs unless the error was ours.
For incorrect or defective items, we will cover the return or replacement shipping.

5. Approval Process

Once your request is reviewed:

We will notify you of approval or rejection
Approved returns may receive replacement, store credit, or refund depending on situation

✅ REFUND POLICY (FULL & DETAILED)

1. Refund Eligibility

Refunds are issued only for:

Defective or damaged items
Wrong items received
Orders cancelled before shipping

Refunds are NOT given for:

Change of mind
Incorrect order made by customer
Wholesale orders once processing has begun

2. Refund Processing Time

Once the return is approved and received:

Refund processing takes 3–7 business days
Refunds are issued through bank transfer
You must provide correct bank account details

3. Partial Refunds

May be issued if:

Item shows signs of use
Packaging is missing or damaged

4. Non-Refundable Fees

Shipping charges
Courier damage (if no unboxing video)
Merchant processing fees

✅ SHIPPING POLICY (FULL & DETAILED)

1. Shipping Coverage

We ship across Malaysia (Peninsular & East Malaysia).

2. Processing Time

Processing time depends on the type of product:

Ready stock: 1–3 working days
Large items (mannequins, racks): 2–5 working days
Wholesale bulk orders: 5–14 working days

3. Delivery Time

Courier delivery takes:

2–5 days (Peninsular Malaysia)
5–10 days (Sabah/Sarawak)

Actual delivery depends on courier performance.

4. Shipping Partners

We use:

J&T Cargo
DHL eCommerce
Pos Laju
Private logistics (for bulk orders)

5. Shipping Fees

Shipping fees are calculated by:

Weight
Size
Item quantity
Delivery location

Large mannequins & racks may have oversized charges.

6. Tracking Information

Tracking number will be sent once order is shipped.

7. Incorrect or Incomplete Address