Welcome to MANNEQUIN ENTERPRISES. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General Overview

MANNEQUIN ENTERPRISES (“we”, “our”, “us”) is a retail and wholesale supplier specializing in mannequins, display racks, store fixtures, and retail equipment.
We operate strictly online and offer self-pickup, delivery, and bulk wholesale supply.

2. Business Location

We are currently based at:

Desaru Utama Residence, Kota Tinggi, Johor, Malaysia
(Online store – warehouse pickup by appointment only)

Our previous location in Johor Bahru is no longer active.

3. Wholesale Availability

We supply both retail and wholesale, with better pricing for bulk orders.
Wholesale enquiries can be made through our Contact Page or WhatsApp.

4. Product Information

We aim to provide accurate product details, but:

  • Colours may vary slightly due to lighting or screen settings.

  • Measurements may have a small tolerance difference.

  • Stock availability may change without prior notice.

5. Orders & Payments

We accept the following payment methods:

  • Credit/Debit Card

  • Bank Transfer (FPX / Manual Transfer)

All orders placed are considered confirmed once payment is received.

6. Pricing

All prices listed:

  • Are in Malaysian Ringgit (RM)

  • Include retail pricing unless stated otherwise for wholesale

  • May change due to supply costs, shipping fees, or stock fluctuations

  • Do not include shipping charges unless specified

7. Shipping & Delivery

Shipping charges depend on:

  • Product size/weight

  • Customer location

  • Courier availability

You will receive shipping details in your confirmation message.

We are not responsible for courier delays, as these are outside our control.

8. Self Pickup Policy

Self-pickup is available by appointment only.
Location details and pickup instructions will be provided after order confirmation.

Please bring your order number for verification.

9. Cancellations

Orders cannot be cancelled once:

  • Payment is made

  • Goods are packed or shipped

  • Pickup scheduling has been arranged

10. Returns, Refunds & Exchanges

Refer to our Return Policy and Refund Policy pages for detailed conditions.

11. Liability

MANNEQUIN ENTERPRISES is not responsible for:

  • Damages caused by improper product use

  • Courier mishandling after dispatch

  • Lost parcels due to incorrect shipping addresses provided by customer

12. Contact Information

For support, wholesale orders, or enquiries:

WhatsApp: 011-5116 1040

📌 RETURN POLICY (DETAILED)

Last Updated: [Insert Date]

At MANNEQUIN ENTERPRISES, we strive to deliver high-quality products. Due to the nature, size, and fragility of retail equipment, returns are only accepted under specific conditions.

1. Eligibility for Returns

You may request a return only if:

  • You received the wrong item

  • You received an item with major damage

  • You received an item that is not working (for products that require functionality)

Returns must be reported within 24 hours of receiving your item.
Proof required:

  • Clear photos (full view + close-up)

  • Video showing damage or issue

  • Original packaging must be intact

2. Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Wrong item ordered by customer

  • Slight colour or measurement variations

  • Damage caused by buyer (drops, misuse, improper assembly)

  • Items purchased during promotions or clearance

  • Items bought under wholesale pricing (strictly no returns unless manufacturing defect)

3. Return Process

If your return is approved:

  • We will provide the return address

  • Customer must send the item back within 3 days

  • Shipping cost for returning items is paid by customer, unless error is from our side

Once received and inspected, we will notify you of the result.

4. Exchange

We offer exchanges only when:

  • The item received is defective

  • The replacement stock is available

If the item is out of stock, store credit will be issued.

📌 SHIPPING POLICY

Last Updated: [Insert Date]

We ship nationwide in Malaysia using trusted couriers such as J&T Cargo, Skynet, DHL eCommerce, and Pgeon.
Large items such as mannequins, display racks, and heavy equipment may require Lorry Transport or Cargo services.

1. Shipping Timeline

After payment:

  • Processing time: 1–3 working days

  • Delivery time: 2–7 working days (depending on size & location)

Delays may occur during:

  • Peak seasons

  • Public holidays

  • Courier backlogs

  • Weather disruptions

2. Shipping Fees

Shipping is calculated based on:

  • Weight

  • Size (volumetric)

  • Courier service availability

  • Delivery address

You will be informed of the total shipping fee before payment.

3. Large & Fragile Items

Products such as mannequins, racks, and furniture may require:

  • Wooden crate packaging

  • Additional protection materials

  • Special cargo handling

These may result in higher delivery fees, especially for East Malaysia.

4. Tracking

Once shipped, a tracking number will be sent via WhatsApp or email.
Customers are responsible for tracking their orders.

5. Lost / Delayed Shipments

MANNEQUIN ENTERPRISES is not responsible for:

  • Courier delays

  • Parcels held by logistics hubs

  • Loss due to wrong address entered by customer

However, we will assist in contacting the courier when necessary.

📌 REFUND POLICY (DETAILED)

Last Updated: [Insert Date]

Refunds are processed only under the following strict conditions.

1. Refund Eligibility

Refunds are given ONLY if:

  • The item is returned and approved after inspection

  • The item cannot be replaced due to out-of-stock

  • Wrong item was sent and customer does not want exchange

Refunds are not issued for:

  • Change of mind

  • Orders cancelled after payment

  • Items damaged due to misuse

  • Incorrect order placed by customer

  • Wholesale order purchases

2. Refund Method

Approved refunds will be:

  • Processed via bank transfer

  • Sent to customer’s bank account within 3–7 working days

We will message you once the refund is completed.

3. Partial Refunds

In cases where only part of the order is wrong or defective, partial refunds may be issued.

4. Non-Refundable Fees

The following cannot be refunded:

  • Shipping fees

  • Packaging and handling fees

  • Transaction fees

  • Courier surcharges