Welcome to MANNEQUIN ENTERPRISES. By accessing or making a purchase from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you should discontinue use of our website immediately.

1. GENERAL INFORMATION

MANNEQUIN ENTERPRISES (“we”, “our”, “us”) is an online-based business specializing in mannequins, retail display items, showroom accessories, racks, and related products.
Our current operations are strictly online, with an option for self-pickup from our Kota Tinggi location.

By using our website, you acknowledge that you are at least 18 years old and legally capable of entering into binding contracts.

2. PRODUCTS & DESCRIPTIONS

We strive to provide accurate product descriptions, specifications, and images. However:

  • Colors may slightly differ due to lighting or screen settings.

  • Sizes may have a minor variation of 1–3 cm.

  • Stock availability may change without prior notice.

We reserve the right to update product information at any time.

3. PRICING & PAYMENT

All prices are listed in Malaysian Ringgit (RM) unless stated otherwise.
We reserve the right to change prices at any time without prior notice.

Accepted Payment Methods

We ONLY accept the following:

  • Credit Card

  • Bank Transfer / Online Banking (FPX) and HITPAY

4. ORDER PROCESSING

Once you place an order:

  1. You will receive an order confirmation email.

  2. For bank transfer orders, instructions will be included.

  3. Orders are only processed after payment confirmation.

  4. We reserve the right to cancel any order due to:

    • Invalid payment

    • Out-of-stock items

    • Fraud suspicion

If an order is canceled, you will be notified and refunded.

5. SHIPPING POLICY

By purchasing from us, you agree to our Shipping Policy posted on the website.
We ship using reputable courier partners such as J&T Cargo, DHL eCommerce, and others.

Shipping fees vary based on:

  • Item size/weight

  • Delivery location

  • Courier rates

Delivery times are estimates only and may be affected by courier delays, weather, or other unexpected factors.

6. RETURNS & REFUNDS

You agree to follow our Return Policy, which is outlined separately on our website.

In summary:

  • Returns are allowed only for damaged, incorrect, or defective items.

  • Proof (photos/video) must be provided within the stated period.

  • Strictly no returns for change of mind.

  • Refund method depends on the payment method used.

We reserve the right to reject any return request that does not meet our return requirements.

7. SELF-PICKUP

Self-pickup is available only by appointment.
Customers must show their order confirmation during collection.

We are not responsible for any damage during or after the item is collected.

8. LIMITATION OF LIABILITY

MANNEQUIN ENTERPRISES will not be liable for:

  • Any losses resulting from courier delays

  • Damage caused by improper handling after delivery

  • Business losses (revenue, profit, contracts, goodwill)

  • Errors caused by inaccurate information provided by the customer

Our total liability will not exceed the total amount paid for the order.

9. WARRANTY

Unless stated, our products do not come with a warranty, except for manufacturing defects verified by us.

10. PRIVACY POLICY

Your personal data is protected and will only be used for:

  • Order processing

  • Delivery arrangement

  • Customer support

We do not share or sell customer information to third parties.

11. FRAUD PREVENTION

We reserve the right to cancel orders that trigger fraud alerts, including suspicious payment activity or mismatched billing information.

12. INTELLECTUAL PROPERTY

All website content—including images, text, branding, and design—is the property of MANNEQUIN ENTERPRISES.
Unauthorized copying, distribution, or commercial use is strictly prohibited.

13. CHANGES TO TERMS

We may update or modify these Terms & Conditions at any time.
Changes will take effect immediately once posted.